Know where to turn
With a team of engineers and support professionals, Daystar provides the resources and expertise you need, when and where you need it.
Our flexible support delivery model includes:
- Remote support – Have a Daystar engineer log into your system remotely to provide immediate support.
- Telephone support – Speak with a Daystar engineer over the phone to discuss an issue or execute step-by-step instructions.
- On-site support — Schedule an engineer to address problems or projects that can’t be handled remotely.
We also provide a number of way to request support:
- Ticket portal – Submit a trackable support ticket via an online portal.
- E-mail — E-mail a support request to Daystar’s Professional Services team.
- Telephone – For urgent and immediate support, and if you are unable to access the Internet, call Daystar’s Professional Service team to receive support