Whether you’re a large corporation, a mid-sized organization, a small business, or even a solo entrepreneur, most businesses rely on some technical expertise to set up, repair, or maintain their technology. The types of IT services you need to support your business, regardless of its size or sophistication, break down into 3 different models:

  1. Internal IT
  2. Outsourced: time and materials (T&M)
  3. Outsourced: managed IT services

Each model has its own advantages and drawbacks. There is no one-size-fits-all solution, but by understanding what each model entails and comparing it to what your business needs are, you can determine what is right for you.

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It’s all happening!  You’ve finally signed onto managed IT services, and you are preparing for the transition. What steps can you take to make the shift to managed remote IT support as seamless as possible? How do you prepare your team for the change? As Daystar’s network administrator responsible for onboarding new managed clients, these are questions I’m regularly faced with, and helping our clients settle into their new services is always a priority. Read on for some guiding principles that will set your team  up for success with your new IT provider.

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Maybe you have worked with the same IT provider for some time. Perhaps, you handle IT yourself or task one of your employees with the responsibility. Regardless, you’re wondering if your current support is right for your business. The process of making a change may seem intimidating, but could the benefits make it worthwhile?

Often, there is no one reason a business decides it’s time to change IT providers, but rather a variety of contributing factors. It’s not always clear if the time is right. However, there are some general indicators that may help.

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Most businesses depend on information technology in their daily operations. When working properly, technology can propel business growth and success. But sometimes things go wrong. When that happens, technology quickly becomes a disturbance or even an outright barrier to success.

In our work with various small to midsized businesses (SMBs), Daystar has identified some common IT challenges businesses encounter in order to provide guidance on how to tackle them.
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Technology. It’s a word that conjures up any number of specific things. Some people think of the iPhone they’re currently holding or the laptop in their bag, while others see programming code or bits and bytes. Still others envision their smart TVs, wireless cameras, or smart light bulbs. And for some office mates, it is the printer that’s currently jammed…again.

Technology is varied and dynamic, as are the people who support it. And as it becomes more pervasive and complex, you need the right expert to install, maintain, and service it. Just as you wouldn’t hire your mechanic to repair your washing machine, you also shouldn’t expect your website developer to install your laptop onto the company network. However, as technology becomes more intertwined, it’s not always easy to know who is the expert in which field.

Amid the frustration of a laptop blue screen or your email not working properly, your only thought is to find someone who can fix it. But not knowing who to reach out to can compound your problems.

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New Virus Alert

You may have seen the news over the past day regarding the Petya virus. Please know that we are researching this new cyberattack and following developments. Although how it infects its victims is not entirely clear this early in the outbreak, we remind all users to be vigilant when surfing the Internet and opening email.

If you receive a suspicious email, please delete it immediately. Do not forward suspicious messages to other users as this may result in them clicking on a malicious link. 

What we know so far:

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New Virus Alert

We have come across a new piece of malware that targets infected users’ information on established banking and shopping sites. This nasty virus is brand new; we are actively working with several security vendors to identify how it originates and how to eradicate it. Although not all information is readily available at the moment, we wanted to notify you immediately.

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The Direct Difference

There are a variety of ways to approach your business technology support needs. All are valid and have their various advantages and drawbacks. Which one is right for you depends on your business. It’s important to understand what support you’re getting to make sure it’s right for your needs and goals.

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Your Digital Year-End

Your Digital Year-End

A tech checklist for new year success!

The turn of the year is an opportunity to start the next year off right! While many are addressing annual financial and HR tasks, it’s also a great time to assess your technology environment and ensure it’s ready to support your business growth for the coming year. It’s a lot to get done … year-end purchasing, budget planning, procedure documentation, policy verification, etc., but it’s important to keep your IT house in order.

Here are three things that should be on your annual technology checklist:

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Yahoo

Yahoo has confirmed that it has been the target of another massive data breach, this one stemming back to August, 2013. The newly discovered breach is in addition to the huge 2014 breach and impacts more than one billion Yahoo users.

The breach includes names, email addresses, phone numbers, dates of birth, MD5-hashed passwords, and security question answers. This latest hack makes Yahoo the victim of two of the largest data breaches in history.

If you have a Yahoo account, here are some steps you should take to secure your account:
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