What can I expect from your IT support services?

Our IT support services provide comprehensive coverage for all your technical needs. From proactive monitoring to on-site and remote assistance, we ensure your systems operate seamlessly. Expect quick resolutions courtesy of our skilled technicians, who understand your specific requirements. With our commitment to quality, your IT infrastructure will support and drive your business goals efficiently.

How quickly does your tech support team respond to issues?

We pride ourselves on our rapid response times. Our dedicated help desk is structured to address and escalate your concerns swiftly. Clients can expect fast responses aligned with defined SLAs to ensure minimal disruption to your operations. Our efficient processes and skilled team are always ready to tackle any issue, ensuring your business continuity.

Do you offer customized IT support packages?

Yes, we offer customized IT support packages through our managed IT support platform, Daystar Direct. This platform has been carefully designed to deliver the operational stability and security that all modern businesses require. While the core platform remains consistent, we customize it to fit your organization's specific size and needs. Additionally, our business IT consulting and strategic IT guidance are completely tailored to each client's unique needs.

What makes your IT support different from others?

Our IT support stands out due to our client-centric approach and our commitment to transparency and communication. Unlike many providers, we don't outsource our help desk; our in-house experts handle all inquiries. This ensures consistent, high-quality service and a deep understanding of your IT environment and business needs.

Can your IT support handle high-demand businesses?

Absolutely. Our infrastructure and team are optimized to support high-demand businesses effectively. With capabilities to manage extensive networks and complex IT environments, we ensure reliability and scalability. Our proactive strategies are designed to anticipate and mitigate issues before they affect your operations, providing a stable and secure IT framework for your business growth.

IT Support in Portland, Maine

Get Fast Fixes & Quick Responses With our IT Support in Portland

Choose cost-effective, reliable computer support from specialists who streamline your daily IT needs.

Why choose Daystar for IT Support?

Experience rapid reduction in IT issues. Cut problems by 50% in just six months with our targeted support
Day or night, count on our 24/7 IT support to keep your operations smooth and uninterrupted
Elevate your uptime with our IT helpdesk, trusted by 1,558 end users across 2,157 endpoints
From simple fixes to complex issues, our Tier 1-4 support team delivers fast, expert solutions
Immediate IT help is just a call away, experience our seamless onsite and remote support solutions

We joined Daystar about a year and a half ago and it was the best switch we've ever made. The response time is amazing and the employees are helpful and kind. If you're looking for an IT company that actually WANTS to help you, and doesn't make you feel like a burden when needing assistance, this is the one for you!

Kailey Gray

Nonprofit

With Daystar it is as if you do not even have a problem. You call, get a ticket started, and within no time at all the issue has been solved. Outstanding service!!!

Dave Sands

Construction & Contractors

What Daystar can provide in terms of customer service far exceeds the “normal.” Big or small, you are a priority and their experienced team makes them a well-rounded company to work with.

April Couture

Operations Manager, New Futures

I worked closely with Olivia and Glen during the final days of construction on our 36-room boutique hotel. There are a lot of moving parts in the last 120 or so days of building a hotel. Within their scope, Olivia and Glen made the job seamless. Every time we decided to change something last minute, for whatever reason, they were all over it. Daystar handles everything professionally while staying calm, cool, and collected.
I look forward to working with them again on our next boutique venture.

Ryan Miller

As a provider of comprehensive IT services for our firm since 2016, Daystar continues to be an important partner for us. Aside from having strong technical expertise, their team has been professional, responsive, and easy to work with. Daystar has played a key role in keeping our small business running smoothly and securely. This relationship allows us to stay focused on our own business and our clients' needs.

Cassandra Gray

We have had a great working relationship with the Daystar team for the past several years. They are all very knowledgeable in their specific disciplines and extremely helpful when an issue arises. They break down our IT security needs for budgetary purposes in a way that everyone can understand, which makes budget approval easier. I believe Daystar will give the same personal attention to your IT needs for small businesses, municipalities, or larger corporations. They do an excellent job, and if not for them, I would have been phished many times.

Michael Bilodeau

Daystar has been an amazing IT provider for my company. I work directly with Mike and Cynthia, who are thorough, kind, and always follow through. All of their service technicians are extremely kind and care about doing a good job. I cannot recommend Daystar enough as an IT services provider.

Ashley LeBlanc

If you are looking for an IT company that is professional, courteous, responsive, and a great group of people, look no further than Daystar. We have worked with them for years and remain impressed with the service and friendliness of their employees. It feels like a partnership, not a company that only claims to partner with you. It is a company that actually partners with you. I rarely review businesses, yet I highly recommend Daystar to anyone looking for IT services in the Northeast region.

Jonathan Routhier

Immediate Help for Complex Issues

Experience the ease of immediate support for your computer systems, available through phone, email or via an online portal.

Engage with dedicated support technicians who utilize a proactive approach to prevent issues before they impact your operations.

Benefit from a support structure that reacts quickly and anticipates your needs, ensuring minimal disruption and maintaining continuous system performance.

With a track record of reducing technical issues by 50% in just six months, you can trust our service that prioritizes your uptime and productivity.

Hands-On Technical Assistance When You Need It

Access immediate, hands-on assistance for your hardware and software needs directly at your location.

Expert technicians adept in IT service management are ready to tackle any operating system challenges, ensuring minimal disruption to your daily operations.

You’ll benefit from a personalized approach that considers your business's uniqueness. Get the expertise right at your doorstep, and keep your systems at peak performance always.

Tailored Support for Every User and Device

Your company's productivity hinges on every computer and mobile device operating flawlessly. Trust in our IT support professionals who manage 1,558 end users and 2,157 devices with precision and care.

This service is designed to ensure that all your hardware and software receive expert attention, resolving issues quickly to keep your operations smooth and your team productive.

With targeted support for every computer user, downtime is minimized, and efficiency is maximized, allowing you to focus on growing your business without technical interruptions.

Proactive Solutions, Faster Resolutions

Each issue, whether raised via our ticket portal, email, or phone, receives prompt attention based on defined urgency levels.

Our helpdesk team addresses immediate concerns and actively works to anticipate and mitigate future issues through weekly trend analysis.

This proactive approach ensures that each client’s unique system configurations are thoroughly understood and swiftly acted upon, minimizing downtime and enhancing productivity.

Experience compassionate support that understands the pressures of IT challenges, making every interaction as stress-free as possible.

Ensure Business Continuity with Expert Strategies

Stay ahead of the curve with an IT strategy developed to align precisely with your long-term business objectives.

Each roadmap is built around your operation's core needs, ensuring that every technological investment and upgrade effectively drives your business forward.

Through careful planning and expert insights, anticipate and navigate the complexities of technology trends, maintaining a competitive edge.

Your strategic plan is not just about managing technology—it's about harnessing it as a dynamic tool for growth and innovation.

Superior IT Support: Beyond the Basic

Experience the difference with IT support that goes beyond just fixing problems. Here, it starts with a comprehensive understanding of your specific needs, articulated through detailed discussions with our vCIO.

The journey continues with our onboarding team and client success manager crafting a customized IT strategy during an in-person meeting, ensuring it aligns perfectly with your business goals.

As your trusted partner, we provide unlimited support, becoming an integral part of your team.

We proactively manage your technology to enhance your operations and secure your data, ensuring our solutions solve problems and propel your business forward.

Ensure IT Excellence with Regular Technical Reviews

Our experts conduct meticulous technical reviews encompassing a 225+ point business alignment checklist.

Each review meticulously tracks and optimizes your technical configurations, aligning them seamlessly with evolving business practices and objectives.

Periodic ticket auditing and trend analysis further refine our approach, leading to continuous improvements in support services.

This systematic alignment ensures your network performs reliably and remains robust under business conditions.

Experience Freedom with Our Thumbs-Up Guarantee

Enjoy unparalleled flexibility in IT support with our thumbs-up guarantee: absolutely no ironclad contracts to lock you in.

This commitment allows you to adapt your IT services as your business evolves, ensuring you only pay for what you need when you need it.

The focus here is on providing value and building trust, allowing you to scale services up or down without the pressure of long-term commitments.

This approach aligns with your company's changing needs and ensures that IT support is always a boon to your operations, never a burden.

Portland IT Support

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IT Support Portland, ME

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