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Comprehensive IT support from network management and managed security protection, to remote help desk and expert onsite support

Centralized Services
Help Desk
Onsite Support

Powering Your Productivity with Professional IT Support Services

Our experienced systems engineers and network technicians provide you with IT support services and employee support so you can get more done.

The Role of Centralized IT Support

Our Centralized Services put a stop to disruptions.

With fewer interruptions for your employees and stronger data security, your teams can accomplish more.  From network monitoring and fully managed data backups to firewall maintenance and malware protection, our IT support specialists guard your company’s time and your files.  The goal of our Centralized Services is to ensure that your systems are secure and operational and to prevent problems before they start.

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Your All-in-one IT Support Solution

Get comprehensive help desk support.

Use Daystar Connect to quickly get answers to your questions on the phone, by email or through our online portal. This is an easy way to make sure your employees have everything they need to thrive in their role. When you need more than remote support, our onsite engineers will come to your office to provide direct support to your network or teams. This comes in handy for hardware installations and training for new employees.

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Need More Than Standard Tech Support?

We’ve got those covered, too.

Sometimes you’ll have special IT needs that don’t fall under the Daystar Direct plan. Not to worry! Our Project Team can manage these additional IT projects for you. From office moves to Office 365 implementations, email migrations, and much more, we’ll ensure everything is performed successfully.  From start to finish, we’ll provide documented timelines, share progress updates with you, and conduct follow-up testing to ensure everything is running as it should.

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Frequently Asked Questions about Our IT Support Services

How do I prevent technology issues from slowing my people down?

Daystar’s IT support services proactively maintain and update your business’ technology to keep systems running at optimum levels, ensuring your team and their work are fully supported.

Why do the same technical problems keep coming back?

If you are currently using a break/fix IT support model, you may never get to the root cause of an IT issue. With IT support services, we use network monitoring and technical alignment reviews to identify trends and resolve root issues, ensuring a more proactive approach than traditional break/fix models.

How do I make sure all of my vendors are on the same page?

Today’s businesses have multiple technology and communications vendors - from line-of-business software providers, to telecommunications services, to network support, and more. We serve as your business’ technology liaison to ensure all of your vendors are working together for the benefit of your business.

How do I help my people take advantage of the tools they have?

We help you make sure you get the most out of your IT investment with end user training and follow up. Our solutions experts will train your people on new technology installations to make sure they are operational and productive. And, if we uncover trends in your IT support requests, we can set up customized training on the areas that are causing trouble for your team.

Why does my IT support always cost more than I thought it would?

Setting expectations, tracking support status, and continuous communication are Daystar project management pillars. With comprehensive project management, your IT support will be on time and on budget.

Streamline Your IT Support: Connect for a Personalized Strategy Session

Technology can be your best friend or your worst enemy.
We make sure it’s your best friend.