What types of IT support services do you offer?

Our IT support service offerings encompass everything from helpdesk to technical, network support, and strategic IT planning. It also includes proactive monitoring and management, which ensures that your systems are always running at their best and prevents issues before they arise. Additionally, our team provides customized training and support to help your staff utilize technology more effectively, boosting productivity and enhancing overall business performance.

How quickly can we expect a response from your IT support team?

Our IT support team prides itself on rapid response times, acknowledging your requests immediately and addressing issues efficiently. This efficient process minimizes downtime and ensures business operations continue smoothly, with structured solutions tailored to the urgency and complexity of each issue. Quick and effective responses help maintain productivity and reduce potential disruptions, providing your business peace of mind and continuous operational flow.

Do you provide onsite IT support or just remote services?

Our IT support model encompasses onsite and remote services, enabling us to address issues directly at your location or remotely, depending on the problem's nature. This flexible approach ensures you receive the most efficient solutions tailored to each unique situation. By blending these options, we guarantee effective resolution, enhancing your operational efficiency and minimizing any potential disruptions.

Can your IT support handle our hardware and software needs?

Yes, our IT support is fully equipped to handle all your hardware and software needs. From installation and regular maintenance to upgrades and detailed troubleshooting, our team ensures your technology consistently aligns with industry best practices and the latest advancements. This comprehensive approach guarantees your systems are optimized for performance, enhancing overall productivity and maintaining operational excellence across your organization.

What makes your IT support team stand out from competitors?

Our IT support team is unique because we do not outsource; every member is an in-house, trained professional familiar with our clients' IT environments. This approach avoids outsourcing, ensuring a deep understanding of your systems which leads to faster issue resolutions and more personalized service. Our commitment to this model enhances our ability to swiftly address and solve your technical problems, providing a superior level of customer care.

IT Support in Portsmouth, New Hampshire

Get 24/7/365 IT Support in Portsmouth. Reliable, Responsive, and Ready to Assist!

Optimize your technology cost-effectively with dedicated customer support specialists at your service.

Why choose Daystar for IT Support in Portsmouth?

Unlock comprehensive support across all levels, from Tier 1 to 4, to swiftly address simple and complex IT challenges
Get immediate IT assistance whenever you need it, backed by our robust onsite and remote support capabilities
Say goodbye to IT delays with our 24/7/365 helpdesk support, expertly providing quick and accurate fixes
Cut your tech issues by half in just 6 months with our effective, focused IT support
Benefit from our promise of reduced downtime, with just 2 technical issues per endpoint each year

We joined Daystar about a year and a half ago and it was the best switch we've ever made. The response time is amazing and the employees are helpful and kind. If you're looking for an IT company that actually WANTS to help you, and doesn't make you feel like a burden when needing assistance, this is the one for you!

Kailey Gray

Nonprofit

With Daystar it is as if you do not even have a problem. You call, get a ticket started, and within no time at all the issue has been solved. Outstanding service!!!

Dave Sands

Construction & Contractors

What Daystar can provide in terms of customer service far exceeds the “normal.” Big or small, you are a priority and their experienced team makes them a well-rounded company to work with.

April Couture

Operations Manager, New Futures

I worked closely with Olivia and Glen during the final days of construction on our 36-room boutique hotel. There are a lot of moving parts in the last 120 or so days of building a hotel. Within their scope, Olivia and Glen made the job seamless. Every time we decided to change something last minute, for whatever reason, they were all over it. Daystar handles everything professionally while staying calm, cool, and collected.
I look forward to working with them again on our next boutique venture.

Ryan Miller

As a provider of comprehensive IT services for our firm since 2016, Daystar continues to be an important partner for us. Aside from having strong technical expertise, their team has been professional, responsive, and easy to work with. Daystar has played a key role in keeping our small business running smoothly and securely. This relationship allows us to stay focused on our own business and our clients' needs.

Cassandra Gray

We have had a great working relationship with the Daystar team for the past several years. They are all very knowledgeable in their specific disciplines and extremely helpful when an issue arises. They break down our IT security needs for budgetary purposes in a way that everyone can understand, which makes budget approval easier. I believe Daystar will give the same personal attention to your IT needs for small businesses, municipalities, or larger corporations. They do an excellent job, and if not for them, I would have been phished many times.

Michael Bilodeau

Daystar has been an amazing IT provider for my company. I work directly with Mike and Cynthia, who are thorough, kind, and always follow through. All of their service technicians are extremely kind and care about doing a good job. I cannot recommend Daystar enough as an IT services provider.

Ashley LeBlanc

If you are looking for an IT company that is professional, courteous, responsive, and a great group of people, look no further than Daystar. We have worked with them for years and remain impressed with the service and friendliness of their employees. It feels like a partnership, not a company that only claims to partner with you. It is a company that actually partners with you. I rarely review businesses, yet I highly recommend Daystar to anyone looking for IT services in the Northeast region.

Jonathan Routhier

Exceptional Customer Service With Reliable Support

Experience unmatched remote support that targets your unique needs, enhancing your team's productivity and efficiency.

This approach not only addresses immediate tech challenges but also proactively anticipates potential issues, ensuring a smoother, interruption-free workflow.

Gain peace of mind knowing that expert help is always just a phone, email away. Trust in proven remote solutions that prioritize your business continuity and success.

Immediate Help From Knowledgeable Local Experts

Benefit from onsite support that understands the unique aspects of your infrastructure, ensuring that any issues are swiftly and effectively addressed.

When you face a technical challenge, our local experts are just a call away, equipped to provide personalized, in-depth support that aligns with your specific business needs.

Enjoy the reassurance of having specialists who not only know the technical details but also grasp the importance of keeping your operations running smoothly.

With rapid on-the-ground response times, your IT concerns are resolved with precision and care, directly at your location.

Expert Care for Every User and Device

Count on end-user support that effectively manages 1,558 end users and oversees 2,157 devices.

Our service extends to every computer and mobile device in your company, ensuring each one functions optimally.

We provide the necessary expertise to handle all hardware and software issues swiftly, keeping your operations seamless and your staff productive.

With a robust support system tailored to meet the demands of your business, you can rest assured that every team member has the assistance they need for their technology challenges.

Customized, Compassionate Technical Assistance

Depend on our fully in-house helpdesk staffed by Daystar’s dedicated experts, ready to solve your issues promptly and accurately.

With access through our intuitive ticket portal, email, or phone, you receive support exactly when and how you need it. Our technicians, familiar with your specific IT environment, provide quick resolutions based on a deep understanding of your systems.

Compassionate and effective, they ensure that your technical challenges are addressed with care, minimizing disruptions and maintaining your productivity.

Tailored IT Strategy to Align With Your Business Goals

Unlock the full potential of your business with a strategic IT framework designed specifically for your needs.

Our approach ensures that every technological decision supports your overarching business objectives, fostering growth and stability. With Daystar, you get more than just IT support; you gain a partner who is committed to aligning technology with your future vision.

Benefit from strategic planning that includes regular technical reviews and proactive adjustments, keeping your systems optimal and ahead of the curve. Embrace a strategy that turns technology into a powerful ally for your business success.

Support for Your Team on Your Terms

At Daystar, we understand that every business has unique technological needs.

That's why our Daystar Direct technology toolset offers fully outsourced and co-managed IT support services tailored to your internal capabilities and goals.

Whether you need complete, hands-off IT management or a partnership that enhances your in-house team, we're here to support you.

This flexible approach ensures that your business receives precisely the level of support it requires to enhance productivity and secure your digital assets.

Benefit from a partnership that scales with your growth and aligns with your business objectives for sustained success.

Beyond the Basics: Tailored IT Solutions from Discovery to Success

Why settle for just "good enough" IT support when you can have excellence? Our approach goes beyond basic support to deliver tailored IT solutions designed specifically for your business.

Starting with a comprehensive discussion with our v-CIO, we'll map your technology goals and challenges.

From there, our onboarding team and client success managers will work closely with you to develop a strategic IT plan that addresses your current needs and anticipates future challenges.

Thumbs-Up Guarantee: Freedom in Flexibility

Experience unmatched flexibility with our thumbs-up guarantee, which ensures you are not bound by ironclad contracts.

This commitment allows you to adjust IT services as your business evolves, ensuring that your IT support is always in perfect sync with your current needs.

Enjoy the peace of mind that comes from knowing you can scale services up or down without penalty, allowing for a responsive IT strategy that adapts to market changes and business growth.

This flexibility is pivotal in maintaining an agile, resilient business ready to embrace opportunities and tackle challenges head-on.

Portsmouth IT Support

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