Daystar Direct delivers proactive managed IT support services and comprehensive end user support to address your IT support needs. Experienced systems engineers and network technicians execute all centralized services, handle the help desk, provide onsite support, and manage project services.
It all starts with being proactive! The goal of Centralized Services is to ensure that your systems are secure and operational, and to prevent problems before they start. The process reduces service interruptions and technical issues, ensuring that your systems are reliable, secure, and operating at optimal levels. Your Centralized Services team implements a full suite of managed IT services.
Your client services team provides help desk support via our Daystar Remote software. Their main goal is to ensure your employees’ productivity by efficiently addressing service requests and technical issues. In addition to problem resolution, Help Desk is also your resource for “how to” questions.
Support may be requested via Daystar’s online client portal, e-mail, or telephone. To facilitate the most responsive support, we highly recommend the use of Daystar Connect, your dedicated online client support portal. Daystar Connect is an online ticket system to allow all users to submit support requests, complete with associated urgency levels.
When remote support is not possible, our onsite engineers come to your office to provide support directly to your network or employees. This is especially useful for hardware installations and user training.
As needed, the Project Team is ready to provide expertise in strategic IT projects, such as:
…and much more! This team’s expertise and management ensure your IT projects are performed successfully. Projects are billed separately and not included in the Daystar Direct support plan.