Portsmouth IT Outsourcing Services

We don’t offer fragmented or à la carte services. Every client gets our fully managed IT platform, Daystar Direct. 

This includes help desk support, cybersecurity, proactive monitoring, strategy, and lifecycle management. Whether fully outsourced or co-managed, you gain a complete solution designed to deliver outcomes.

That means you never worry about gaps in coverage. Core areas include:

• Managed cybersecurity services
  
  
• Technical alignment and monitoring
  
  
• Strategic IT planning with vCIOs

Outsourcing eliminates the overhead of hiring, training, and retaining a full IT department. You gain enterprise-grade expertise without the payroll expense. 

Our structured processes also minimize downtime, which saves hidden costs from lost productivity. 

In addition, our vCIOs provide predictable budgets with technology roadmaps. Together, these factors create measurable savings. 

Key ways we cut costs include:

• One complete IT services package
  
  
• Strategic budgeting and lifecycle planning
  
  
• Proactive problem prevention reduces downtime

Our results speak for themselves. Clients stay with us an average of 7.5 years, which is well above industry norms. 

Within six months, most see technical issues cut in half, and we maintain a 99.4% CSAT rating. 

These numbers are only possible because we deliver consistently. Choosing our IT outsourcing services means you’re not a “small fish” in a big pond; you get:

• Long-term client retention above 7 years
  
  
• Documented reduction in technical issues
  
  
• High satisfaction ratings across all support services

Yes, we offer co-managed IT services designed to extend your internal team’s capacity.

You still benefit from the Daystar Direct platform, but we customize the support to complement your staff’s strengths. This setup is ideal if your team needs coverage for specialized tasks or wants to focus on strategic projects.

With our co-managed model, you get:

• Shared access to our IT toolset
  
  
• On-demand support and escalation
  
  
• Strategic guidance from vCIOs

Our in-house help desk is responsive and measures against defined priorities, normal, high, and urgent.

Because we document every client’s environment, our technicians resolve issues quickly and accurately. Beyond reactive support, we meet weekly to analyze tickets and find ways to prevent recurring problems. 

This proactive culture ensures faster turnaround and fewer issues. 

Clients benefit from:

• Clearly defined response times
  
  
• Engineers trained on your systems
  
  
• Proactive trend analysis for ongoing improvements