On-Site IT Support Services| Daystar

We joined Daystar about a year and a half ago and it was the best switch we've ever made. The response time is amazing and the employees are helpful and kind. If you're looking for an IT company that actually WANTS to help you, and doesn't make you feel like a burden when needing assistance, this is the one for you!

Kailey Gray

Nonprofit

With Daystar it is as if you do not even have a problem. You call, get a ticket started, and within no time at all the issue has been solved. Outstanding service!!!

Dave Sands

Construction & Contractors

What Daystar can provide in terms of customer service far exceeds the “normal.” Big or small, you are a priority and their experienced team makes them a well-rounded company to work with.

April Couture

Operations Manager, New Futures

I worked closely with Olivia and Glen during the final days of construction on our 36-room boutique hotel. There are a lot of moving parts in the last 120 or so days of building a hotel. Within their scope, Olivia and Glen made the job seamless. Every time we decided to change something last minute, for whatever reason, they were all over it. Daystar handles everything professionally while staying calm, cool, and collected.
I look forward to working with them again on our next boutique venture.

Ryan Miller

As a provider of comprehensive IT services for our firm since 2016, Daystar continues to be an important partner for us. Aside from having strong technical expertise, their team has been professional, responsive, and easy to work with. Daystar has played a key role in keeping our small business running smoothly and securely. This relationship allows us to stay focused on our own business and our clients' needs.

Cassandra Gray

We have had a great working relationship with the Daystar team for the past several years. They are all very knowledgeable in their specific disciplines and extremely helpful when an issue arises. They break down our IT security needs for budgetary purposes in a way that everyone can understand, which makes budget approval easier. I believe Daystar will give the same personal attention to your IT needs for small businesses, municipalities, or larger corporations. They do an excellent job, and if not for them, I would have been phished many times.

Michael Bilodeau

Daystar has been an amazing IT provider for my company. I work directly with Mike and Cynthia, who are thorough, kind, and always follow through. All of their service technicians are extremely kind and care about doing a good job. I cannot recommend Daystar enough as an IT services provider.

Ashley LeBlanc

If you are looking for an IT company that is professional, courteous, responsive, and a great group of people, look no further than Daystar. We have worked with them for years and remain impressed with the service and friendliness of their employees. It feels like a partnership, not a company that only claims to partner with you. It is a company that actually partners with you. I rarely review businesses, yet I highly recommend Daystar to anyone looking for IT services in the Northeast region.

Jonathan Routhier

Hardware Installation & Repair

Hands-On Hardware Support for Every Device

Our on-site hardware installation and repair services ensure your business never misses a beat. From deploying new workstations to maintaining printers, servers, and network devices, our certified engineers provide hands-on expertise for every hardware challenge.

Seamless workstation and device setup
Expert troubleshooting and repairs for all major brands
Asset inventory and lifecycle management
Warranty support and vendor coordination
Performance optimization and preventative maintenance

Trust Daystar to keep your hardware running reliably-maximizing uptime and minimizing disruptions.

Network Setup & Troubleshooting

Expert Network Setup, Configuration, and Troubleshooting

Our on-site network setup and troubleshooting services deliver a robust, secure, and high-performing foundation for your business. We design, deploy, and maintain network infrastructure tailored to your operational needs.

Comprehensive network assessments and upgrades
Deployment of managed firewalls, routers, and switches
Wireless networking and cabling solutions
Proactive monitoring and rapid onsite troubleshooting
Network security audits and optimization

With Daystar, enjoy stable connectivity and optimized network performance-so your team can work without interruption.

Software Installation & Configuration

Seamless Software Deployment and Optimization

We provide full-service on-site software installation and configuration, ensuring your applications are secure, compliant, and tailored to your workflow. Our engineers handle everything from initial deployment to ongoing updates and user training.

Installation and configuration of business-critical software
Operating system upgrades and patch management
Application integrations and workflow customization
User access management and security settings
Staff training and documentation for best practices

Get more from your software investments with Daystar's expert on-site support.

Data Backup & Recovery

Reliable Data Backup and Rapid Recovery

Protect your business from data loss with our on-site data backup and recovery solutions. We implement robust backup strategies tailored to your recovery objectives and provide rapid recovery in the event of data loss or disaster.

Local and cloud backup configuration and management
Regular backup verification and integrity checks
Disaster recovery planning and testing
Quick data restoration to minimize downtime
Compliance with industry standards and regulatory requirements

Rely on Daystar to keep your critical business data safe, secure, and accessible-no matter what happens.

Cybersecurity Assessments

In-Depth Cybersecurity Assessments and Protection

Safeguard your digital assets with thorough on-site cybersecurity assessments by Daystar. Our engineers evaluate your systems, identify vulnerabilities, and implement best-practice protections to defend against evolving threats.

Endpoint protection and network security reviews
Managed detection and response (MDR) implementation
Phishing simulations and employee security training
Firewall, antivirus, and anti-malware configuration
Ongoing compliance and policy management

Stay ahead of cyber risks and maintain a resilient, secure IT environment with Daystar's proactive on-site support.

Technical Training & Support

On-Site Training and Support for Your Team

Empower your team with on-site technical training and user support tailored to your unique environment. Daystar delivers hands-on education and guidance, helping your staff make the most of your technology investments.

Personalized training sessions for staff at all skill levels
Support for new technology rollouts and process changes
Best-practice guidance for security and productivity
On-site troubleshooting and user assistance
Comprehensive documentation and knowledge sharing

Boost your team's confidence and capability with expert-led, on-site training from Daystar.

Experience End-to-End On-Site IT Support

Unlock complete peace of mind with Daystar's comprehensive on-site IT support. Our holistic service platform covers every aspect of your business technology, from routine maintenance to complex troubleshooting and strategic IT alignment.

Certified engineers equipped to address hardware, software, and network challenges
Regular, proactive system reviews to prevent issues before they disrupt operations
Seamless integration with your internal teams or as your fully outsourced IT department
Consistent, reliable support tailored to your evolving business objectives
Personalized service that treats every client as a priority-not just another ticket

With Daystar, your technology works for you-secure, compliant, and always optimized.

Rapid Response, Reliable Results

Downtime is costly, but with Daystar, fast and dependable on-site IT support is always within reach. Our process-driven teams ensure that you receive:

Rapid response and on-site resolution for urgent technical issues
Defined SLAs for predictable support and peace of mind
Expert troubleshooting that minimizes interruptions and maximizes productivity
Clear communication throughout every step of the support process
Specialists trained to handle any environment-no matter the complexity

We act quickly so your team can stay focused on what matters most-serving your clients and driving your business forward.

Cost-Effective, Value-Driven On-Site IT Support

Cost-effective on-site IT support does not mean sacrificing quality or expertise. Daystar delivers unparalleled value by providing:

Predictable, inclusive managed IT service packages-no confusing tiers or hidden charges
Expert assistance for a full spectrum of IT issues, from device deployment to cybersecurity assessments
Scheduled maintenance and lifecycle management to extend the value of your technology investments
Personalized support that goes beyond ticket resolution-focusing on your long-term success
Access to a dedicated team who understands your unique environment and business goals

Invest in a partnership that keeps your infrastructure strong, secure, and ready for whatever comes next.

How Daystar Helped a New England Retailer Cut IT Workload by 75%

A large New England-based retailer and distributor faced challenges with internal staff spending too much time on IT tasks. Daystar stepped in to handle IT support, streamline operations, and free up internal resources. After 1.5 years, the time spent on IT-related activities dropped by 75%.

Daystar Helped a Financial Services Firm Improve Compliance

A premier financial services firm struggled with keeping up with regulations and a challenging security environment. Daystar stepped in and eliminated 90% of their internal risk as measured by third-party compliance auditors.

What types of IT issues does Daystar's on-site support handle?

With Daystar, you gain an on-site IT support partner committed to excellence, proactive issue resolution, and long-term reliability. Our certified engineers are equipped to handle everything from urgent hardware failures to intricate network optimizations, ensuring your business technology remains secure, compliant, and aligned with industry best practices.

Unlike break/fix providers, we deliver a comprehensive managed IT services platform, addressing recurring issues at the root and optimizing your entire IT environment for performance and security. Our process-driven approach and standardized procedures mean your systems receive consistent, top-tier care-giving you the freedom to focus on business growth, not technical disruptions.

How fast can I get on-site IT support from Daystar?

Daystar prioritizes responsive on-site support, delivering expert assistance exactly when you need it. Our dedicated team is structured to address both immediate emergencies and scheduled maintenance efficiently, minimizing downtime and keeping your business running at peak productivity.

Whether you require rapid troubleshooting for a critical issue or ongoing optimization, our engineers are on standby to arrive on-site quickly. Our defined SLAs and ticket escalation processes ensure you always receive prompt, professional support tailored to your business needs.

Does Daystar offer ongoing on-site IT support for my organization?

Yes, Daystar specializes in ongoing on-site IT support tailored to your evolving business requirements. With our managed IT services platform, all clients benefit from continuous monitoring, regular technical alignment reviews, and strategic IT planning delivered directly to your workplace.

Our collaborative approach means we work alongside your internal teams or as your fully outsourced IT department, providing scheduled visits, preventative maintenance, and dynamic support as your organization grows and technology needs change-ensuring your systems are always optimized and secure.

How do I arrange an on-site IT visit from Daystar?

Scheduling on-site IT support with Daystar is simple and efficient. Reach out via our client portal, email, or phone, and our responsive support team will coordinate a visit that aligns with your schedule and urgency level.

Our certified technicians arrive on-site fully briefed on your environment and prepared with the tools and knowledge needed to resolve your IT challenges. We prioritize communication and transparency, keeping you informed every step of the way and ensuring a seamless support experience.

When is on-site IT support necessary compared to remote support?

Some IT issues require hands-on expertise that remote support cannot provide. On-site visits are essential for situations such as:

Hardware installation, repair, or replacement
Comprehensive network troubleshooting or cabling
Deploying or configuring new servers, workstations, or other equipment
Physical security or compliance audits
Complex technology migrations and onsite training

Daystar's on-site engineers ensure these tasks are completed to the highest standard, reducing risk and maximizing system performance.

On-Site IT Support Services

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CLIENTS WHO TRUST OUR ON-SITE IT SUPPORT

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On-Site IT Support Tailored to Your Needs

Hardware Installation & Repair

Network Setup & Troubleshooting

Software Installation & Configuration

Data Backup & Recovery

Cybersecurity Assessments

Technical Training & Support

Why Choose Our On-Site IT Support Services?

Experience End-to-End On-Site IT Support

Rapid Response, Reliable Results

Get Reliable On-Site IT Support-When and Where You Need It!

Cost-Effective, Value-Driven On-Site IT Support

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