On-Site IT Support Services

Why partner with Daystar for your on-site IT support needs?
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Resolve urgent issues within hours by leveraging our experienced field engineers and efficient escalation process.

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Break the cycle of recurring problems with root-cause analysis and process-driven solutions that address the underlying issues.

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Control IT expenses with transparent, all-inclusive managed service plans and predictable pricing-no hidden fees.

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Outperform traditional in-house support by accessing our broad expertise, specialized teams, and end-to-end service platform.

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Comprehensive on-site assistance for deployments, onboarding, network upgrades, and more-tailored to your business priorities.

Request a Quote for On-Site IT Support

Hear from Satisfied Clients

5stars

Daystar is an exceptional MSP that consistently delivers top-notch service. Their team always does a great job and cares deeply about solving the problems at hand. Not only are they incredible at what they do, but they also prioritize cybersecurity and adhere to ITAR requirements. Their dedication, expertise, and attention to detail ensure that our systems run smoothly while maintaining compliance with strict regulations. Additionally, Daystar understands that lower price is not always the best thing, emphasizing quality and reliability in their services. Their commitment to customer satisfaction and security is truly commendable. I highly recommend Daystar for anyone in need of reliable IT support.

Dave Abare

Manufacturing

5stars

We joined Daystar about a year and a half ago and it was the best switch we've ever made. The response time is amazing and the employees are helpful and kind. If you're looking for an IT company that actually WANTS to help you, and doesn't make you feel like a burden when needing assistance, this is the one for you!

Kailey Gray

Nonprofit

5stars

With Daystar it is as if you do not even have a problem. You call, get a ticket started, and within no time at all the issue has been solved. Outstanding service!!!

Dave Sands

Construction & Contractors

5stars

What Daystar can provide in terms of customer service far exceeds the “normal.” Big or small, you are a priority and their experienced team makes them a well-rounded company to work with.

April Couture

Operations Manager, New Futures

5stars

Daystar offers an incredible service and their response to problems is second to none.

Jeffrey Childers

Atlas-Heritage Title

5stars

As usual, patient and very helpful explaining the issue and "calming my fears"! I also appreciate that I never feel rushed and am encouraged to ask as many questions as I need

Nancy Littlefield

Webster at Rye

5stars

These guys are always awesome!

Sandra Griffin

Raiche & Company

5stars

As always - prompt and good service!

Barbara Pasquale

CP Management

5stars

A++ Fast and easy to work with. Very knowledgeable!

Brendan Morris

The Centennial Hotel

5stars

Great service as always!

Carolyn Beland

Hay Creek Hotels

5stars

So personable, helpful, and patient. Thank you!

Melissa Cooper

Rhyland Hotel

5stars

Daystar has great employees, they are very friendly, knowledgeable and helpful.

Theresa Painter

Oil & Gas

5stars

Fantastic company to work with. They are always ready to assist.

Linda Larson

Larson Tax Service

On-Site IT Support Tailored to Your Needs

Hardware Installation & Repair

Hands-On Hardware Support for Every Device
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Our on-site hardware installation and repair services ensure your business never misses a beat. From deploying new workstations to maintaining printers, servers, and network devices, our certified engineers provide hands-on expertise for every hardware challenge.

  • Seamless workstation and device setup

  • Expert troubleshooting and repairs for all major brands

  • Asset inventory and lifecycle management

  • Warranty support and vendor coordination

  • Performance optimization and preventative maintenance

Trust Daystar to keep your hardware running reliably-maximizing uptime and minimizing disruptions.

Network Setup & Troubleshooting

Expert Network Setup, Configuration, and Troubleshooting
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Our on-site network setup and troubleshooting services deliver a robust, secure, and high-performing foundation for your business. We design, deploy, and maintain network infrastructure tailored to your operational needs.

  • Comprehensive network assessments and upgrades

  • Deployment of managed firewalls, routers, and switches

  • Wireless networking and cabling solutions

  • Proactive monitoring and rapid onsite troubleshooting

  • Network security audits and optimization

With Daystar, enjoy stable connectivity and optimized network performance-so your team can work without interruption.

Software Installation & Configuration

Seamless Software Deployment and Optimization
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We provide full-service on-site software installation and configuration, ensuring your applications are secure, compliant, and tailored to your workflow. Our engineers handle everything from initial deployment to ongoing updates and user training.

  • Installation and configuration of business-critical software

  • Operating system upgrades and patch management

  • Application integrations and workflow customization

  • User access management and security settings

  • Staff training and documentation for best practices

Get more from your software investments with Daystar's expert on-site support.

Data Backup & Recovery

Reliable Data Backup and Rapid Recovery
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Protect your business from data loss with our on-site data backup and recovery solutions. We implement robust backup strategies tailored to your recovery objectives and provide rapid recovery in the event of data loss or disaster.

  • Local and cloud backup configuration and management

  • Regular backup verification and integrity checks

  • Disaster recovery planning and testing

  • Quick data restoration to minimize downtime

  • Compliance with industry standards and regulatory requirements

Rely on Daystar to keep your critical business data safe, secure, and accessible-no matter what happens.

Cybersecurity Assessments

In-Depth Cybersecurity Assessments and Protection
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Safeguard your digital assets with thorough on-site cybersecurity assessments by Daystar. Our engineers evaluate your systems, identify vulnerabilities, and implement best-practice protections to defend against evolving threats.

  • Endpoint protection and network security reviews

  • Managed detection and response (MDR) implementation

  • Phishing simulations and employee security training

  • Firewall, antivirus, and anti-malware configuration

  • Ongoing compliance and policy management

Stay ahead of cyber risks and maintain a resilient, secure IT environment with Daystar's proactive on-site support.

Technical Training & Support

On-Site Training and Support for Your Team
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Empower your team with on-site technical training and user support tailored to your unique environment. Daystar delivers hands-on education and guidance, helping your staff make the most of your technology investments.

  • Personalized training sessions for staff at all skill levels

  • Support for new technology rollouts and process changes

  • Best-practice guidance for security and productivity

  • On-site troubleshooting and user assistance

  • Comprehensive documentation and knowledge sharing

Boost your team's confidence and capability with expert-led, on-site training from Daystar.

CLIENTS WHO TRUST OUR ON-SITE IT SUPPORT

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Why Choose Our On-Site IT Support Services?

98%
client satisfaction rate with on-site support
2 TPE
average tickets per endpoint per year after 6 months
24/7
proactive monitoring and support availability

Experience End-to-End On-Site IT Support

Unlock complete peace of mind with Daystar's comprehensive on-site IT support. Our holistic service platform covers every aspect of your business technology, from routine maintenance to complex troubleshooting and strategic IT alignment.

  • Certified engineers equipped to address hardware, software, and network challenges

  • Regular, proactive system reviews to prevent issues before they disrupt operations

  • Seamless integration with your internal teams or as your fully outsourced IT department

  • Consistent, reliable support tailored to your evolving business objectives

  • Personalized service that treats every client as a priority-not just another ticket

With Daystar, your technology works for you-secure, compliant, and always optimized.

Cloud Consulting
Cloud Consulting Services

Rapid Response, Reliable Results

Downtime is costly, but with Daystar, fast and dependable on-site IT support is always within reach. Our process-driven teams ensure that you receive:

  • Rapid response and on-site resolution for urgent technical issues

  • Defined SLAs for predictable support and peace of mind

  • Expert troubleshooting that minimizes interruptions and maximizes productivity

  • Clear communication throughout every step of the support process

  • Specialists trained to handle any environment-no matter the complexity

We act quickly so your team can stay focused on what matters most-serving your clients and driving your business forward.

Get Reliable On-Site IT Support-When and Where You Need It!

Let our certified engineers deliver proactive, process-driven IT support right at your location-enabling your business to thrive without technology roadblocks.
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Cost-Effective, Value-Driven On-Site IT Support

Cost-effective on-site IT support does not mean sacrificing quality or expertise. Daystar delivers unparalleled value by providing:

  • Predictable, inclusive managed IT service packages-no confusing tiers or hidden charges

  • Expert assistance for a full spectrum of IT issues, from device deployment to cybersecurity assessments

  • Scheduled maintenance and lifecycle management to extend the value of your technology investments

  • Personalized support that goes beyond ticket resolution-focusing on your long-term success

  • Access to a dedicated team who understands your unique environment and business goals

Invest in a partnership that keeps your infrastructure strong, secure, and ready for whatever comes next.

FAQs

What types of IT issues does Daystar's on-site support handle?

With Daystar, you gain an on-site IT support partner committed to excellence, proactive issue resolution, and long-term reliability. Our certified engineers are equipped to handle everything from urgent hardware failures to intricate network optimizations, ensuring your business technology remains secure, compliant, and aligned with industry best practices.

Unlike break/fix providers, we deliver a comprehensive managed IT services platform, addressing recurring issues at the root and optimizing your entire IT environment for performance and security. Our process-driven approach and standardized procedures mean your systems receive consistent, top-tier care-giving you the freedom to focus on business growth, not technical disruptions.

How fast can I get on-site IT support from Daystar?

Daystar prioritizes responsive on-site support, delivering expert assistance exactly when you need it. Our dedicated team is structured to address both immediate emergencies and scheduled maintenance efficiently, minimizing downtime and keeping your business running at peak productivity.

Whether you require rapid troubleshooting for a critical issue or ongoing optimization, our engineers are on standby to arrive on-site quickly. Our defined SLAs and ticket escalation processes ensure you always receive prompt, professional support tailored to your business needs.

Does Daystar offer ongoing on-site IT support for my organization?

Yes, Daystar specializes in ongoing on-site IT support tailored to your evolving business requirements. With our managed IT services platform, all clients benefit from continuous monitoring, regular technical alignment reviews, and strategic IT planning delivered directly to your workplace.

Our collaborative approach means we work alongside your internal teams or as your fully outsourced IT department, providing scheduled visits, preventative maintenance, and dynamic support as your organization grows and technology needs change-ensuring your systems are always optimized and secure.

How do I arrange an on-site IT visit from Daystar?

Scheduling on-site IT support with Daystar is simple and efficient. Reach out via our client portal, email, or phone, and our responsive support team will coordinate a visit that aligns with your schedule and urgency level.

Our certified technicians arrive on-site fully briefed on your environment and prepared with the tools and knowledge needed to resolve your IT challenges. We prioritize communication and transparency, keeping you informed every step of the way and ensuring a seamless support experience.

Can your Public/Hybrid Cloud services help in educating my team about the new technology?

Some IT issues require hands-on expertise that remote support cannot provide. On-site visits are essential for situations such as:

  • Hardware installation, repair, or replacement

  • Comprehensive network troubleshooting or cabling

  • Deploying or configuring new servers, workstations, or other equipment

  • Physical security or compliance audits

  • Complex technology migrations and onsite training

Daystar's on-site engineers ensure these tasks are completed to the highest standard, reducing risk and maximizing system performance.

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LOCATION 121 Shattuck Way Suite 10
Newington, NH 03801 Support: (603) 766-5924
Sales: (888) 507-8067

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Daystar is a managed IT services provider and business technology integrator serving businesses and organizations in the tri-state area throughout New Hampshire, Maine, and Massachusetts.

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