Managed IT Services for Retail

We joined Daystar about a year and a half ago and it was the best switch we've ever made. The response time is amazing and the employees are helpful and kind. If you're looking for an IT company that actually WANTS to help you, and doesn't make you feel like a burden when needing assistance, this is the one for you!

Kailey Gray

Nonprofit

With Daystar it is as if you do not even have a problem. You call, get a ticket started, and within no time at all the issue has been solved. Outstanding service!!!

Dave Sands

Construction & Contractors

What Daystar can provide in terms of customer service far exceeds the “normal.” Big or small, you are a priority and their experienced team makes them a well-rounded company to work with.

April Couture

Operations Manager, New Futures

As a provider of comprehensive IT services for our firm since 2016, Daystar continues to be an important partner for us. Aside from having strong technical expertise, their team has been professional, responsive, and easy to work with. Daystar has played a key role in keeping our small business running smoothly and securely. This relationship allows us to stay focused on our own business and our clients' needs.

Cassandra Gray

I worked closely with Olivia and Glen during the final days of construction on our 36-room boutique hotel. There are a lot of moving parts in the last 120 or so days of building a hotel. Within their scope, Olivia and Glen made the job seamless. Every time we decided to change something last minute, for whatever reason, they were all over it. Daystar handles everything professionally while staying calm, cool, and collected.
I look forward to working with them again on our next boutique venture.

Ryan Miller

We have had a great working relationship with the Daystar team for the past several years. They are all very knowledgeable in their specific disciplines and extremely helpful when an issue arises. They break down our IT security needs for budgetary purposes in a way that everyone can understand, which makes budget approval easier. I believe Daystar will give the same personal attention to your IT needs for small businesses, municipalities, or larger corporations. They do an excellent job, and if not for them, I would have been phished many times.

Michael Bilodeau

Daystar has been an amazing IT provider for my company. I work directly with Mike and Cynthia, who are thorough, kind, and always follow through. All of their service technicians are extremely kind and care about doing a good job. I cannot recommend Daystar enough as an IT services provider.

Ashley LeBlanc

If you are looking for an IT company that is professional, courteous, responsive, and a great group of people, look no further than Daystar. We have worked with them for years and remain impressed with the service and friendliness of their employees. It feels like a partnership, not a company that only claims to partner with you. It is a company that actually partners with you. I rarely review businesses, yet I highly recommend Daystar to anyone looking for IT services in the Northeast region.

Jonathan Routhier

Standardize Technology to Streamline Every Store

Inconsistent IT systems across locations slow down your operations. When your staff use different tools and settings at each site, it makes training harder and support slower.

As a result, IT issues become one-off fixes that never carry over to other stores, which means other locations may face the same issue.

Avoid that challenge with Daystar's Technical Alignment program. We can help you set clear configurations, document your asset inventory, and perform recurring audits to keep everything consistent over time.

We can tailor this to your needs and help you apply it consistently across each location. Your team gets one standard to follow everywhere.

Reduce Disruptions During IT Rollouts

Poorly planned IT system changes can disrupt sales and frustrate store staff. Poor timing or skipped steps often lead to downtime during business hours, which delays transactions and hurts customer service.

That's why Daystar's team will follow a structured rollout process to keep your stores running smoothly.

Our team runs pilots, schedules changes during off-hours, and creates rollback plans to handle unexpected issues. Onboarding, access, and staging follow a set order to limit risk.

Post-rollout reviews help us refine the process for future deployments.

This approach keeps your stores operating, your staff confident, and your customers satisfied while new technology rolls out.

Close Your IT Support Coverage Gaps

Most POS vendors only support their own software and hardware. They rarely manage the full path from in-store devices to your network and cloud systems.

This leaves gaps where network slowdowns, misconfigurations, or authentication issues can disrupt transactions without your vendor noticing.

Daystar's IT support team can fill those gaps. Our team monitors the entire route, from terminals and local networks to cloud-based POS platforms.

We will also document configurations and performance, which makes it easier to pinpoint and resolve issues quickly.

This broader oversight prevents finger-pointing between vendors and IT teams. You get faster issue resolution, fewer disruptions at checkout, and a smoother experience for both customers and staff.

Simplify Device Procurement & Deployment

Delays in device orders, setup, and shipping slow store operations. Teams often rely on outdated equipment while waiting for replacements, which leads to failures during peak sales periods.

It's no wonder that 65% of retailers feel their in-store technology isn’t keeping up with consumer expectations.

Daystar can help you streamline and simplify the IT procurement process. We'll help you secure better pricing, track warranties, and manage device lifecycles to keep your stores supplied.

Each device arrives prepped with a standard image and a store-specific kit, so it is ready to use immediately. We will also maintain a complete asset inventory to plan refresh cycles before issues arise.

This approach reduces last-minute shipping fees, cuts downtime, and keeps your in-store technology aligned with modern demands.

How Daystar Helped a New England Retailer Cut IT Workload by 75%

A large New England-based retailer and distributor faced challenges with internal staff spending too much time on IT tasks. Daystar stepped in to handle IT support, streamline operations, and free up internal resources. After 1.5 years, the time spent on IT-related activities dropped by 75%.

Daystar Helped a Financial Services Firm Improve Compliance

A premier financial services firm struggled with keeping up with regulations and a challenging security environment. Daystar stepped in and eliminated 90% of their internal risk as measured by third-party compliance auditors.

How do I know if managed IT services are more cost-effective than hiring in-house IT staff?

Managed IT services can be more cost-effective when you compare the total expenses of hiring, training, and retaining full-time staff with the predictable monthly fees of a managed service provider.

In-house teams often require salaries, benefits, and ongoing certifications, which add up quickly.

Managed IT providers spread these costs across multiple clients. Therefore, you gain access to a larger pool of expertise without carrying the overhead of a full internal department.

Can you support both our in-store and eCommerce platforms?

We can support both your in-store and eCommerce platforms.

Our team manages point-of-sale systems, payment processing, inventory syncing, and network performance in-store while also maintaining your eCommerce infrastructure, hosting, and integrations.

We can also coordinate updates and resolve technical issues across both environments, so your online and physical operations stay connected.

This unified support helps you deliver a consistent customer experience and avoid disruptions that affect sales.

How will using managed IT services help keep our checkout lines running during busy sales periods?

Managed IT services help keep checkout lines running by monitoring your systems around the clock and addressing issues before they cause outages.

We apply updates during off-hours, maintain reliable network connections, and quickly replace failing devices to reduce downtime.

Our team also tracks performance data to spot early warning signs of slowdowns, so your registers and payment systems keep processing transactions smoothly during high-traffic sales periods.

What IT systems help track real-time inventory across stores?

Real-time inventory tracking relies on integrated point-of-sale (POS) systems, inventory management software, and centralized databases.

POS systems record sales instantly, while inventory platforms update stock levels across all locations as items are sold or received. Barcode or RFID scanners speed up data entry and reduce errors.

These systems work together to give you accurate, up-to-date visibility of inventory to help you prevent stockouts, overstocking, and discrepancies between stores.

How do I justify investing in IT upgrades to my business partners?

You can justify IT upgrades by linking them to revenue protection and customer experience, which are vital in retail.

Modern systems reduce downtime at checkout, improve payment speed, and keep inventory accurate across locations. They also support data-driven decisions by providing real-time sales insights.

Outdated systems risk failures during peak sales periods, which leads to lost revenue and customer frustration.

Upgrades show your commitment to efficiency, reliability, and competitive service.

Managed IT Services for Retail Businesses

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How Our Retail IT Services Drive Real Value

Standardize Technology to Streamline Every Store

Reduce Disruptions During IT Rollouts

Close Your IT Support Coverage Gaps

Transform Your Store With Tailored Retail IT Services

Simplify Device Procurement & Deployment

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