Can Daystar Provide IT Support For Apple Products?

Daystar provides IT support for both Windows and Mac devices. That makes us a great choice for any business that uses a mix of operating systems or if you're Apple-forward. We understand that Apple users have fewer IT support options and part of our goal is to fill that gap while still also offering reliable services to Windows users.

How Do You Keep Your Support Team Aware of Our Business Objectives?

We keep our support team informed about your business needs through regular collaboration and proactive planning. Our team members meet weekly to review ticket requests, identify patterns, and develop strategies to address recurring challenges. They also stay in direct contact with your dedicated vCIO to ensure they are informed about any changes in your environment.

Do You Provide IT Support For Personal Devices?

Daystar only provides business-focused IT support in Boston. We do not offer support for personal use. We want our team members to become experts in business technology so that they can offer the best possible service to our clients. The only time that we may provide support for a personal device is if it is a BYOD device that is part of a larger business network for one of our clients.

How Can I Be Certain That I Will Speak to an Expert?

You will speak to an expert because we assign each team member to a specific service area. Our IT support technicians focus solely on IT support, allowing them to develop deep expertise and provide high-quality assistance without distractions from unrelated tasks. This specialization means that you always receive knowledgeable and efficient service.

I’m Looking For IT Support Now. Where Can I Get It?

Daystar’s IT support services are only available to current clients. If you are a current client, you may phone (603) 766-5924 or open a support ticket through Daystar Connect. If you are not yet a client, contact us today to begin your onboarding process. This process is very straightforward and should only take 1 or 2 weeks.

IT Support Services in Boston, Massachusetts

Cut Your IT Issues Down By 50% After 6 Months of IT Support in Boston

Then, lower your IT issues even more – to just 2 support tickets per user per year.

Why choose Daystar for IT support?

Enjoy 24/7 from our Boston-based IT technicians, all support is provided by a 100% in-house team.
Get answers that truly fit your business processes because all agents consult our 225+ point reviews.
Work with an established IT support agency that has served over 78 clients over the past 24 years.
See our technicians at your Boston business location if you need someone onsite for specialized support.
Choose proactive IT support to reduce the risk that a technical challenge may disrupt your workday.

Daystar is an exceptional MSP that consistently delivers top-notch service. Their team always does a great job and cares deeply about solving the problems at hand. Not only are they incredible at what they do, but they also prioritize cybersecurity and adhere to ITAR requirements. Their dedication, expertise, and attention to detail ensure that our systems run smoothly while maintaining compliance with strict regulations. Additionally, Daystar understands that lower price is not always the best thing, emphasizing quality and reliability in their services. Their commitment to customer satisfaction and security is truly commendable. I highly recommend Daystar for anyone in need of reliable IT support.

Dave Abare Manufacturing

We joined Daystar about a year and a half ago and it was the best switch we've ever made. The response time is amazing and the employees are helpful and kind. If you're looking for an IT company that actually WANTS to help you, and doesn't make you feel like a burden when needing assistance, this is the one for you!

Kailey Gray Nonprofit

With Daystar it is as if you do not even have a problem. You call, get a ticket started, and within no time at all the issue has been solved. Outstanding service!!!

Dave Sands Construction & Contractors

What Daystar can provide in terms of customer service far exceeds the “normal.” Big or small, you are a priority and their experienced team makes them a well-rounded company to work with.

April Couture Operations Manager, New Futures

Daystar offers an incredible service and their response to problems is second to none.

Jeffrey Childers Atlas-Heritage Title

As usual, patient and very helpful explaining the issue and "calming my fears"! I also appreciate that I never feel rushed and am encouraged to ask as many questions as I need

Nancy Littlefield Webster at Rye

These guys are always awesome!

Sandra Griffin Raiche & Company

As always - prompt and good service!

Barbara Pasquale CP Management

A++ Fast and easy to work with. Very knowledgeable!

Brendan Morris The Centennial Hotel

Great service as always!

Carolyn Beland Hay Creek Hotels

So personable, helpful, and patient. Thank you!

Melissa Cooper Rhyland Hotel

Daystar has great employees, they are very friendly, knowledgeable and helpful.

Theresa Painter Oil & Gas

Fantastic company to work with. They are always ready to assist.

Linda Larson Larson Tax Service

Gain Peace of Mind Knowing Experts Run Your Support Desk

Managing an IT support desk without the right resources can lead to slow resolutions and unhappy users. Even with an internal team, covering peak demand can feel impossible.

Daystar provides expert onshore engineers to handle your Boston IT support needs. Whether you lack internal technicians or your in-house team just needs additional help, we can do it.

With our support, you’ll experience faster resolutions, improved uptime, and better end-user satisfaction.

Quickly Detect & Resolve Network Issues

Employees waste an average of 1 week per year waiting for networks to connect. Persistent lag or frequent failures lead to lost productivity and unnecessary frustration. These issues often stem from undetected problems.

Daystar identifies and resolves network issues quickly. Our experts analyze your system to pinpoint root causes and address them effectively. Many problems are resolved before you notice them.

With fewer disruptions, your team will enjoy a more stable, reliable connection.

Simplify Technology Implementations

New technology can feel overwhelming when you lack a clear plan for installation or integration. Without guidance, delays and mistakes can slow progress and reduce the benefits of your investment.

We can handle your technology implementation or collaborate to build a roadmap for your team. From planning to execution, we ensure smooth deployments.

Our approach reduces downtime and positions your new tools for success. Focus on using your technology, not struggling to set it up.

See Us at Your Office if Needed

Certain IT challenges demand onsite attention. Without a reliable partner for in-person support, problems can escalate or remain unresolved, leaving your team frustrated.

Daystar provides on-site IT support across the Boston area. Our experts arrive quickly to resolve issues requiring hands-on solutions. Whether it’s troubleshooting hardware or managing complex fixes, we’re available when you need us.

With our onsite services, you’ll have a dependable partner ready to assist.

Protect Your Business With Support From Cyber Experts

Cybersecurity challenges can leave your business vulnerable to incidents. Without expert guidance, managing risks and responding effectively can be difficult and stressful.

Daystar employs cybersecurity specialists to support your prevention and response efforts. Our customized written information security policies (WISPs) help secure your business by providing clear guidelines for your entire team.

Stay ahead of threats with proactive protection and expert incident response.

Support for Your Team on Your Terms

Your business needs reliable IT support in Boston, but the right solution depends on your unique goals. Finding the right balance can feel like a challenge.

Daystar offers flexible options to meet your needs. Our outsourced services include everything from help desk support and proactive monitoring to cybersecurity and strategic planning.

For co-managed IT, we partner with your team to strengthen your existing resources while providing our advanced tools and expertise.

Both options include access to the Daystar Direct technology platform.

Dig Down to The Root of The Issue

Recurring technical problems frustrate your team and waste valuable time. Quick fixes might seem efficient, but they may leave underlying issues unresolved. That increases the likelihood of an issue re-emerging.

Your goal should be to reduce your ticket reopen rate to 5% or lower. Organizations that achieve that are more likely to see a customer satisfaction rating above 85%.

Daystar can help you get there. Our IT support team investigates the real cause of issues and address them effectively. Stop solving the surface and start addressing them at their core.

We Can Cover Special Projects

Special IT needs can overwhelm your schedule and pull focus from your priorities. Whether it’s an office move, an Office 365 implementation, or a large-scale email migration, managing these projects without help can be stressful.

Daystar’s Project Team is here to take the load off your shoulders. From start to finish, we’ll oversee every aspect of your project, from creating a documented timeline to completing follow-up testing. You’ll receive consistent progress updates and results that meet your expectations.

No matter the project, we deliver success through detailed planning and expert execution.

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